Saturday, 19 November 2016

Coming Soon: Our New Book, Get Ready to Win the Game of Social Media

Ramajon Cogan and Catherine Carrigan, partners in www.whatisocialmediatoday.com, are pleased to announce we will soon be publishing Get Ready to Win the Game of Social Media. 

Get Ready to Win the Game of Social Media will be the first in a series of books we plan to publish over the next year.

Whether you are a solopreneur, authorpreneur, mompreneur, ompreneur or run a multi-million dollar company, you need this book if you want to succeed in today’s competitive marketplace where everybody’s marketing message tries to speak louder than the next person’s.

Written by Catherine CarriganGet Ready to Win the Game of Social Media empowers you to develop the mindset to succeed in social media.

Our second book, Keywords, Hashtags and You, Oh My! will follow shortly afterwards.

“As humans, we go through a distinct psychological process whenever we are making changes,” says Amazon No. 1 bestselling author Catherine Carrigan.

“Social media is no different.

“Many people feel overwhelmed by the thought of adding one more task to their daily responsibilities and come up with many excuses about why they either can’t or won’t be able to win the Game of Social Media.

“Learning how to develop your unique digital social signature is essential to succeeding today no matter what your business is.

Get Ready to Win the Game of Social Media teaches you how to overcome your blocks to social media so that you can not only manage to fit this responsibility into your daily life but also enjoy developing an online brand identity that propels you to the next level.”

We want to take this time to express our gratitude to Denise Cassino, Amazon marketing expert of www.bestsellerservices.com, who designed the logo for www.whatissocialmediatoday.com and the cover for our series of books.

Ramajon Cogan is in the process of formatting the new book, which we hope to publish as soon as possible.

What you will learn in Get Ready to Win the Game of Social Media:

  • How to overcome your overwhelm if you happen to be an ordinary mortal
  • Why you don’t need to become a geek to succeed
  • Why you need a social network even if you don’t know what that is
  • How blogging can build your brand identity
  • How to set up enjoyable rituals of human connection
  • What happens if you keep sticking your head in the sand and do nothing
  • How to decipher what people are actually saying online
  • The mindset required to succeed in social media
  • How to have fun
  • How to overcome your fears
  • How building your tribe may be the most valuable thing you ever create in business

At the end of the book, you’ll discover a coupon for $500 off the next program we’ll be offering here at www.whatissocialmediatoday.com.

We’ve been taking a group of hardworking folks through our program and empowering them to become social media superstars.

Want to learn more about how you can Win the Game of Social Media?

Join Catherine Carrigan and Ramajon Cogan at www.whatissocialmediatoday.com and we will show you how! Call Catherine Carrigan today at 678-612-8816 or email catherine@catherinecarrigan.com or contact Ramajon Cogan at (928) 821-4553 or email wheresramajon@gmail.com.

The post Coming Soon: Our New Book, Get Ready to Win the Game of Social Media appeared first on What is Social Media Today.



source http://whatissocialmediatoday.com/coming-soon-our-new-book-get-ready-to-win-the-game-of-social-media/

source http://whatissocialmediatoday.blogspot.com/2016/11/coming-soon-our-new-book-get-ready-to.html

Friday, 18 November 2016

#SproutChat Recap: Identifying Your Metrics & Goals on Social

Marketers understand that the real value of social media isn’t represented in the data but rather in the analysis. The metrics that have real meaning will inform your overall strategy and impact your business’ bottom line. However, in order to accurately measure social ROI, you need to first identify the data and compile presentable reports with digestible social media metrics.

This week at #SproutChat we discussed which social metrics to look for, how to establish social goals and offered tips on best practices for presenting insights to a broader team.

Conduct a Social Media Audit

Whether you’re starting a new job or revamping a social strategy for a client or existing employer it’s important to conduct a social media audit before diving in and implementing any new initiatives. Having an understanding of what social content already exists and knowing what your brand’s follower numbers, engagement metrics, impressions and click-throughs are is essential for any progress.

Present High-Level Learnings

Communicating the ROI of social to your boss can be challenge. It’s likely that senior leadership doesn’t speak the same language as your team does. Social metrics that are interesting and important to a social media manager may not be valued by the CMO and that’s OK. Secure buy in by the causation for visits to your website and conversions that came from social. Use your reports to clearly outline high-level learnings that directly impact your business and explain how engagement and other activity ties back to ROI.

Continue to Educate Your Colleagues

Team members outside of your social media marketing team will often have a misconception about what quantifies as success. Some people will assume that follower count means success while others won’t understand that a successful social strategy will have a balance of paid and organic distribution. Try to proactively educate your colleagues so everyone’s on the same page with your social media goals and industry best practices.

Due to Thanksgiving, we’re skipping #SproutChat next week. But join us on Wednesday, November 30 to discuss content distribution with Sprout All Starand Content Marketing expert,Erika Heald. Looking for more ways to stay connected with our community? Join our Facebook group to connect with other chat participants.

This post #SproutChat Recap: Identifying Your Metrics & Goals on Social originally appeared on Sprout Social.



source http://sproutsocial.com/insights/sproutchat-metrics-goals/

Wednesday, 16 November 2016

Introducing Bambu’s All-New App for iOS and Android

10 Tips to Build Better Converting Twitter Traffic

How to Leverage Influencers to Build the Best Content Upgrade

Content upgrade is a powerful way to capture leads, as you’ve probably heard before. Influencer marketing is a powerful way to increase your reach and, ultimately, your bottom line.

I propose combining these two methods into a single, potent strategy.

Here are few quick statistics to warm you up to this idea:

Convinced? Good.

So, what happens when you combine these two incredible powerful tools?

Results.

Now, this post is split into 3 sections:

  1.  The kinds of posts that attract influencers
  2.  How to create a content upgrade that catches an influencers eye
  3.  How to get influencers to talk to you

Here goes nothing!

Kinds of posts that attract influencers

Before you can create a content upgrade to attract influencers to your brand, you first have to create the content you’re going to upgrade from.

The kinds of posts that attract influencers in the first place are those that involve the influencers themselves.

Of course, before you can involve your influencers you must first find them. You can use Ninja Outreach to do just that!

Now then, what are the kinds of posts influencers like?

It’s simple, if you think about it - people love feeling important. Not a single person on Earth doesn’t want to feel important on some level.

Write posts that make your influencers feel important!

That could mean posts like:

  • List posts of the best tools
  • Interview posts with the top influencers
  • Roundups of the top content from influencers

Let me explain these in further detail:

List posts of the best tools

listpostofthebesttools

This one may not seem like a good idea for influencer outreach. Why would listing tools attract influencers?

The key is to include tools made by influencers.

While you can simply list their tools and write some BS about how great it is even though you’ve never tried it, I suggest actually using their tool first. Most of them have a free trial (Ninja Outreach does!)

Once you’ve tried their tool, write about it. What makes the tool so great? Try to include quotes from the influencers that made them for maximum impact.

Interview posts with the top influencers

Interview posts are awesome as well because being asked to be interviewed is incredibly flattering; It must mean you’re doing well.

I’ve had a lot of success with this method. The best part is that it’s easy because you don’t have to actually write any content - the interviewee gives it to you!

You can choose to interview just one person or multiple people. I like interviewing multiple people because it’s interesting to get a lot of different perspectives. Alternatively, you can interview multiple people and turn each interview into it’s own post!

The hardest part here is getting the person to take 20 or 30 minutes to sit down and talk with you. You have to make it a no-brainer for them - give them two or three dates and times, and promise not to take more than 15 minutes of their time.

I find that 15 minutes often turns into 30 or even 60 minutes. People love to talk about themselves!

One thing to keep in mind when writing interview posts - don’t give away the full interview in the original article. You’re going to want to hold the full thing back for use in a content upgrade (which I’ll explain in the next section).

Pro Tip: If you can’t get them to agree to an interview, then create a list post of “The Top X Experts in [Your Field]”. Mention them, link to them, and talk about their achievements. Then, let them know you mentioned them! They’re likely to share a piece writing about them as an expert - wouldn’t you?

Roundups of the top content from influencers

expert roundup using Neil Patel

Here's an example of an expert roundup using Neil Patel

This is another super easy strategy because, again, you don’t have to write as much of your own content.

The easiest way to do this is by going to your list of influencers and checking out their blogs. Look for what seems to be great content, then add that content to your post.

Be sure to write a quick summary of each article with a few key takeaways. Don’t give away the whole article, but talk about why you picked it for your roundup.

I also like to add a mention of each of the writer’s names directly with their Twitter handles afterwards.

For example, my friend Jacob McMillen (@jmcmillen89) wrote an interesting article about the 7 skills every entrepreneur should develop, and one of them was being able to balance hustle and life. I couldn’t agree more - it’s such a difficult thing to balance, yet so crucial to our happiness.

You’ll notice a few things I did in this mention:

  • I called him my friend (we’ve only exchanged a handful of emails, but I still consider him a friend).
  • I used his name.
  • I added his Twitter handle to make it easy for others to follow him.
  • I mentioned his article.
  • I talked about a key takeaway and expanded on it slightly.

When this article is live, I’ll mention it to him and, hopefully, he’ll return the favors by sharing this post with his followers. (Hi, Jacob!)

Pro tip: Look for someone who is an authority on the subject, but isn’t so huge that they won’t be pleasantly surprised at your mention of them. Someone who has seen success, but not so much that they’re mentioned everywhere and won’t care that you mentioned them.

How to create a content upgrade that catches an influencer’s eye

content upgrade checklist

Now, to the heart of the article - getting not just your content, but your content upgrade to catch an influencer’s interest.

Depending on which article type you chose in the last section, there are a few different things you can do in order to influence the influencers.

If you chose to showcase the best tools, then an in-depth guide to using one of the tools, or multiple tools together, would make an excellent content upgrade. For added benefit, you could have the influencer help you create the guide with insider tips, a few quotes, or even a video or audio piece with some extra help.

If you chose to conduct interviews, then your content upgrade could be the full interview, with one specific person or multiple people. You did hold back some value for this like I mentioned in the last section, didn’t you? For example, you can post snippets or key takeaways from the interview as a main blog post, then release the full interview as a content upgrade in exchange for the viewer’s email address.

If you chose to do a roundup of the top content, then your content upgrade could be a condensed list of your key takeaways from all the articles. Alternatively, you could create an in-depth explanation of one of the topics on the list, or even an interview with one of the authors of the content on the list.

Out of all three article types, I find the list of tools to be the most effective. The reason is because it’s very flattering (and highly beneficial) to the influencers who created them, and it’s fairly easy to get them to give some extra tips for your content upgrade.

How to get influencers to talk to you

Mentioning influencers is only half the battle. You have to actually *gasp!* reach out to them!

I know, it sounds daunting if you’ve never done anything like this before. However, you’ve already made it easy for yourself - You already gave them the credit.

The rule of reciprocity is one of the golden rules Dale Carnegie talks about in his book, How to Win Friends and Influence People.

You did something for them, so they’re more likely to want to do something for you. You also made them feel special, which will make them like you even more!

However, there are a few things you can do first to make this cold email outreach easier.

Comments and shares

Bill Widmer response in comment section

There are two things every blogger loves: Comments on their posts and shares.

We work hard on the content we produce. We want to feel appreciated for it.

So, find the influencers you plan on reaching out to, and start commenting on their blog and social media and share their posts. Be sure to mention them when you do.

You’ll notice a few things about the Tweet above.

  1.  I directly mentioned the writer’s name, not just the blog they wrote for.
  2.  I talked about a direct takeaway I gained from their post (understanding how powerful expert roundups are).
  3.  I expressed that others should take a look at his work through my enthusiasm.

Wouldn’t you feel warm and fuzzy inside if you got a mention like that? I know I would.

And again, the rules of reciprocity and making the other person feel special are critical.

Don’t stop at a Tweet, though. Comment on their blog with some key takeaways too! You can also engage with them on their Facebook page, if they have one.

Now, it’s on to the next step…

Reaching out via email

It’s time to actually reach out to your influencers and get some of that coveted influencer love. If you’ve taken all the previous steps, the person you’re reaching out to should recognize your face and name, at least a little bit.

There are 3 things to keep in mind when reaching out to an influencer using email:

  1.  Mention them by name, if possible. A person’s name is, to that person, one of the sweetest sounding words in the world. Thanks, Dale.
  2.  Keep it short and sweet. Influencers are some of the busiest people in the world. (Or, at least, they like to think they are and you should assume so as well.) Your email should be no longer than a 15-30 second read.
  3.  Make it skim-able. Just like it’s important to format your blog posts for easy reading, it’s also important to make your emails easy to read. The easier you make it for the person you’re sending it to, the higher the chance they’ll say yes.

Not sure what to say when you reach out? Click here to download Ninja Outreach’s free influencer outreach email template. It already has all the things mentioned above so you can just copy-paste with a little bit of personalization each time you send it out.

*Hint, hint - in case you didn’t realize, that free download is a perfect example of a content upgrade!

Once you’ve sent the emails, give them a few days to respond. I like the 3-5 day rule - remember, you’re asking them for a favor, so don’t be too pushy.

If 3 days have gone by and you haven’t heard anything, feel free to reach out again. You can say something along the lines of:

Conclusion

Like many of the digital marketing tactics these days, influencer outreach can be a numbers game. Don’t expect that everyone you reach out to will get back to you. The more emails you send, the better your chances will be.

As long as you keep in mind that people like to feel special and are more likely to reciprocate favors when you do something for them first, your chances should be fairly high.

I hope this article helps you get through to some of the influencers in your industry, and helps you increase your traffic and grow your business! If you have any questions or need help with your influencer outreach, leave me a comment below!


Bill is a content marketing expert and freelance writer. He believes in making the world a better place through writing and smart marketing. Find him on Twitter @BillWidmer1 or send him a nice note at info@billwidmer.com

The post How to Leverage Influencers to Build the Best Content Upgrade appeared first on Ninja Outreach.



source https://ninjaoutreach.com/influencers-for-content-upgrade/

Tuesday, 15 November 2016

10 Social Media Challenges You Business Must Overcome

How to Improve Customer Service Using Instant Message

D. Michael Abrashoff, who wrote ”It’s Your Ship,” an amazing piece on management techniques, said that “what is needed now is a dramatic new way of inspiring people to excel while things are happening at lightning speed.”

digital-customer-experience

Image source: Altimeter Group // Flickr

The question is:

Does Your Business Inspire Its Community, Customers And Leads?

And does your audience really get your message?

Here is how things stand in 2016:

  1. Right Message : It’s not just a matter of starting a blog and twitching the content here and there. In fact, launching a business blog in 2016 comes with additional responsibilities, as Jamie  pointed out in his A Beginners Guide To Creating Your First Blog . The goal is to create an environment that sends the right message to your audience.
  2. Extra Attention: Customers want the extra attention. And they deserve it. Never take your clients for granted. Instead, show your gratitude and build on the premise of a great business relationship.
  3. Community: Everything runs more smoothly when there is a community to back you up. In fact, members can suggest strategies and ideas that significantly contribute to business growth processes. We all know how Pokemon Go screwed up. Learn from their mistakes.
  4. Three "V": Vision – voice – value. These three are interconnected and ensure stable communication. We talk about voicing the right message to your clients, and the next element in the cycle is value. Your message must convey value to your audience. Otherwise, your strategy can only become half-successful.

Moving to the next step…

Image source: Oatsy40 // Flickr

Image source: Oatsy40 // Flickr

Just How Well do You Know Your Customers?

In the last five years, more companies have shifted from transactional value to lifetime value. It started with Zane’s Cycles back in the ‘90s, who introduced a new sales mod, by focusing on customer experience. Read the full story on Inc.com

Instead of instant profit, the company relied on generating customer loyalty which drove profit by the second year.

Increasingly more companies go for ‘freemium’ and progress to paid membership plans in order to retain customers and increase value of services.

This Harvard Business Review article differentiates between what should be free and premium.

The platform or marketplace model is quite the case study. Think of freelancing marketplaces which do not offer only free membership plans but also premium ones.

From one membership to another, clients and freelancers get to compare benefits and services. Upgrades cost as little as $10/month and billing is done monthly or yearly.

Customers love complementary services. It’s no hidden fact that once a customer becomes loyal to a service, the probability of needing a complementary service certainly goes higher. And customers would use the same service provider or go through recommendations.

According to Inc.com, small businesses can trigger loyalty compared to bigger brands, which also leads way for SMEs to expand their services palette.

With these aspects in mind and new technologies constantly seeing the light of day, companies need to combine new and old sales strategies.

Introducing the WhatsApp Instant Messaging Model

As of February 1st, one billion users call this app their preferred messaging platform (source: WhatsApp Blog).

Not only that, but starting in the first quarter of 2016, effectively, the company is inviting businesses to join with free membership plans (that’s right, it is now a 100% free service).

The company even sent a message to all users informing them that sensitive information is secured and will not be shared with any third parties--which makes their app “one in a billion” (pun intended).

Even with the new terms of service updates, you can opt out of them and still continue using the app if you do it in the next 30days.

Wondering how the WhatsApp business model can prove beneficial today? Check it out below.

Image source: Sam Azgoz via Flickr

Image source: Sam Azgoz via Flickr

#1. Individual Customer Assistance Experience

In a world of spam and numbers, being able to offer a one-on-one customer experience is probably the best gift to your loyal followers. WhatsApp is personal and spam-free, which makes for a great chatting experience. There are three ways to offer assistance: voice calls, voice messages and text messages - all free.

#2. Real-Time Support

The idea of “here and now” is not new. However, we often see customers suffering from delayed support on the company’s side. In most cases, the inability to offer an instant response to someone’s problems can cause frustration, which eventually leads to cold relationships and even a loss of customers.

#3. Reinvention and Adaptation

You can adapt the service to fit your business peculiarities. Here’s an example: online ordering and concierge services. A new trend is here: the “Whatsapp order.” Companies offer a way for customers to order online and keep in touch with their favorite brands. From restaurants and cafés to clothing stores, any ecommerce business, product or service can benefit from the experience.

#4. Customer Feedback

With real testimonials growing in importance, a brand can now receive customer feedback, immediate, online and at their disposal. Websites with mobile versions can easily be updated with a simple mobile print screen of a customer’s testimonial--a great way to generate more visual content, too.

#5. Communication and Project Management

The idea of group chat doesn’t just mean a way to keep in touch with friends, but also an innovative way for colleagues and teams to work together. Communication and project management in one place. Going further, why not add your customers in the mix? WhatsApp seems more friendly and personal than other “virtual rooms,” due to the instant call-to-action nature of the app.

Image source: Kamaljith KV // Flickr

Image source: Kamaljith KV // Flickr

To Sum It Up…

The main idea is to find a common line between the needs of clients and those of your own business. There is always a way to voice your message in a more direct, personal manner. We witness the end of an era, where everything is automated, impersonal.
To close with D. Michael Abrashoff’s words again, “the key to being successful […] is to see the ship through the eyes of the crew. Only then can you find out what’s really wrong and, in so doing, help the sailors empower themselves to fix it”. In this case, the crew is not just your team. It’s also your customers.


Roxana has been a digital entrepreneur for the past 8years, owner of several online ventures and a passionate community builder. She enjoys challenging companies to upgrade their marketing strategies and create a better place for their customers and teams. You can connect with her anytime via Twitter: @roxanasoi or her marketing blog, SERPlified.com.

The post How to Improve Customer Service Using Instant Message appeared first on Ninja Outreach.



source https://ninjaoutreach.com/instant-message-customer-service/